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Tutti i pacchi vengono evasi entro 24 ore lavorative dalla data di acquisto con corriere FedEx.
🇮🇹 Italia: 24/48 ore dalla data di evasione.
🇪🇺 Europa: 48/72 ore dalla data di evasione.
🌍 Worldwide: 2/4 giorni dalla data di evasione.
Accettiamo resi gratuiti entro un periodo di 14 giorni dalla data di ricezione del tuo ordine.
If you have any questions or need assistance, we are here to help in any way we can. You can easily contact us through our online contact form on the website, or get instant assistance through our Live Chat located at the bottom right.
24/48h
14 giorni per il rimborso
Clienti soddisfatti
2+ anni di esperienza!
Memoir is committed to fulfilling orders within 24 working hours of purchase. Delivery usually occurs within 24/48 hours from the date of fulfillment.
For orders from Europe, you can expect delivery within approximately 48/72 hours from the date of dispatch. For shipments to the rest of the world, delivery times can vary from 2 to 4 working days.
Once your order is processed, you will immediately receive the tracking code to monitor the status of your shipment.
Absolutely yes. All items are subject to a rigorous verification process to guarantee originality and quality, offering our customers the opportunity to find unique pieces that stand out for their style and history.
Yes, shipping becomes free if you reach the minimum amount to receive it! In Italy, we offer free shipping for a minimum spend of €100, while in Europe it is valid for a minimum spend of €140. For destinations all over the world, shipping becomes free for orders over €180. This is our form of gratitude for your continued support.
After placing your order, you will receive a shipping confirmation email containing a "Track Your Order" button. By clicking it, you will be redirected to the courier's website, where you can follow the shipment status updates in real time!
We recommend that you check the details in your original order confirmation, as the shipping confirmation email will be sent to that address.
We accept free returns only within a period of 14 days from the date of receipt of your order.
However, it is important to note that not all items are eligible for returns.
To make a return, the following conditions must be met:
Additionally, before returning your item, we will ask you to show a photo of the item so we can assess its condition.
Yes, the cost of return shipping will be borne by the customer, they will not be subject to refund.
To contact us, you can fill out the form on our Contact Us page, email us directly at info@memoir-vintage.com , or contact us via live chat on our website for immediate assistance. We respond to all emails, although there may occasionally be short delays in response times. We kindly ask for your patience as we are working diligently to get you a response as quickly as possible.
