FAQs - Frequently Asked Questions
Are the items authentic?
Absolutely. Every item goes through a careful verification process to ensure its originality and quality. We give our customers the chance to discover unique vintage pieces that stand out for their style, character and history.
Do you ship worldwide?
Yes, we ship to a wide range of destinations around the world. You can check the available shipping options at checkout to see the specific details for your delivery area.
How can i contact customer support?
For any questions or additional assistance, you can contact our customer support team by email or through our social media channels. We are here to help and will get back to you as soon as possible.
How much does shipping cost?
Shipping costs depend on the destination and the weight of your order. The exact shipping price will be calculated and shown during checkout.
When will my order be shipped?
All orders placed before 12:00 PM on a business day will be processed and shipped the same day. Orders placed after this time will be shipped on the next business day.
Is shipping free?
Yes, shipping becomes free once the minimum order amount is reached. We offer free worldwide shipping on orders over €99 as a thank you for your continued support.
Which payment methods do you accept?
We accept several payment methods, including all major credit and debit cards. We also offer secure and flexible payment options such as PayPal, Klarna and other online payment platforms available at checkout.
Do you accept returns?
Please check our Return and Refund Policy for full details about the conditions and procedure for returning purchased items. We are here to make sure you are satisfied with our products and service.
What are your privacy and security policies?
Your privacy and security are extremely important to us. You can read our Privacy Policy for detailed information about how we process your personal data and the measures we take to protect your information.
What happens if i receive a damaged or wrong item?
If you receive a damaged item or an item different from the one you ordered, please contact us as soon as possible. We will do our best to resolve the issue and provide a suitable solution, which may include a replacement or a refund.
What are the terms and conditions of the warranty?
Please read our Warranty Terms and Conditions carefully to fully understand your rights and responsibilities regarding the products purchased from us. Warranty terms may vary depending on the type of product and its condition.
How can i change or cancel my order?
If you would like to change or cancel your order, please contact us as soon as possible. We will do our best to help, but once the order has been processed or shipped, changes or cancellations may no longer be possible.
What are your criteria for selecting products?
We carefully select our products based on quality, authenticity and value for our customers. We work with reliable suppliers and only choose items that meet our quality standards.
How can i stay updated on new collections and promotions?
To stay updated on our new collections, special offers and exclusive promotions, we recommend subscribing to our newsletter and following us on our social media channels. This way, you will receive timely updates on the latest drops and opportunities to save.
ARE YOU HAVING TROUBLE FINDING WHAT YOU’RE LOOKING FOR?
If you have any questions or need assistance, feel free to email us at info@memoir-vintage.com.
Please make sure to include all relevant details, including your order number, so our customer support team can quickly resolve your request.
If you need further clarification or have any other questions, don’t hesitate to contact us via our live chat. You can find it in the bottom-right corner of the screen.
Or click “Contact Us” below to get in touch with us.